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Send & Return

Shipping costs and returns within NL:
€7.95 

Shipping costs to Belgium:

€7.95 

Returning from Belgium:

€7.95 


Return form:


Do you want to return a product? Register an RMA in your account and then follow the steps.

Do you have questions about returns? Contact us at info@megtechlightsolutios.nl with your order number. We will contact you by email within 24 hours.
 
Time for reflection/return


It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.


After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs.  If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at info@megtechlightsolutions.nlWe will then refund the order amount due within 5 days after registering your return, provided that the product has already been returned in good order.


If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.


Exchange product?
Do you want to exchange your product? That's no problem at all. You can contact us for this info@megtechlightsolutions.nl

Damaged products


If a product is delivered to you damaged by PostNL, you must email us clear photos of the products received within 2 days. We would like to receive photos of the packaging and of the damaged product. We will contact you as soon as we have received these photos.
 
I have provided the wrong delivery address!
Accidentally entered the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.
 

We carefully do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 4:00 PM on the same day. However, we do not always manage to fulfill this, sometimes products are not in stock and the delivery of your order may take a little longer. On the product page is an indication of the delivery time. If, for whatever reason, we do not meet this delivery time, we will of course inform you as soon as possible.
 
Delivery is via the postman or parcel deliverer of POSTNL. In general, the delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.

Guarantee.


We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge. 

Complaints


It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by emailing info@megtechlightsolutions.nl

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